Balaji, M. S., SenthilKumaran, P. and Anbazhagan, B. (2014) “Relqual: A Tool to Measure Customer Relationship Quality in Banks”, Shanlax International Journal of Management, 1(4), pp. 64-67. Available at: https://shanlaxjournals.in/journals/index.php/management/article/view/1978 (Accessed: 14September2025).