Kannadas, P., and S. Praveenkumar. “A Study on Customer Satisfaction in Predicting Customer Loyaty With Special Reference to Service Industry”. Shanlax International Journal of Management 1, no. 1 (July 29, 2013): 122-130. Accessed December 23, 2024. https://shanlaxjournals.in/journals/index.php/management/article/view/2289.