PCMM in Organizational Excellence

K Uma; N Surega

K Uma Assistant Professor, Department of Commerce, Madurai Kamaraj University.
N Surega Ph D Research Scholar, Department of Commerce, Madurai Kamaraj University

Keywords: Maturity Model, Organizational Excellence, CMM, BPO

Abstract

The people CMM describes an evolutionary improvement path from ad hoc, inconsistently performed workforce practices, to a mature infrastructure of practices for continuously elevating workforce capability.The People CMM has proven popular because it allows organizations to characterize the maturity of their workforce practices against a benchmark being used by other organizations. Many workforce benchmarks focus on employee attitudes and satisfaction rather than workforce practices. Although attitudes and satisfaction are important predictors of outcomes such as turnover, they do not always provide the guidance necessary for identifying which practices should be improved next. In contrast, the stages framework of the People CMM helps organizations prioritize for their improvement actions. This paper is an attempt at assessing the adaptation of PCMM in BPO enterprises in Chennai city.