A Study on Employee Stress Management in BSNL, Madurai

Abstract

Stress is defined as the pattern of emotional states and physiological reaction occurring in response to demand from within or outside on organization. A stressor, on the other hand, is considered to be a condition or situation that elicits a negative response such as anger, frustration, anxiety or tension. Bharat Sanchar Nigam Limited (known as BSNL, India Communications Corporation Limited) is a public sector communications company in India. It is the largest telecommunication company in India and the sixth largest in the world. Its headquarters are at Bharat Sanchar Bhawan, Harish Chandra Mathur Lane, Janpath, New Delhi. It has the status of Mini-ratana a status assigned to reputed Public Sector companies in India. The Government of India corporatizedthe operations wing of Dot on October 01, 2000 and named it as Bharat Sanchar Nigam Limited (BSNL). BSNL operates as a public sector.

The present study was conducted at BSNL Madurai. The aim was to find the stress levels, personality type of the employees. This was done using a detailed questionnaire. The study reveled that fall under low stress category only a small percentage is highly stressed & needed prevailing in the organization to some extent. Chi-square is statistics to list the goodness of fit the theoretical distribution. It is developed within an initial hypothesis. The study tries to reveal the about the stress of employees with some suggestion which will be of immense aid for the employees as well the organization to reduce the stress level.