A Study on AI-Enabled  Inventory Optimization and its  Effect on Customer Experience

Mohammed Arshath M

doi:10.34293/sijash.v13iS1-Apr.10651

Mohammed Arshath M Department of Management studies Vel Tech Rangarajan Dr.Sagunthala R&D Institute of Science and Technology (Deemed to be University), Chennai, India

DOI: https://doi.org/10.34293/sijash.v13iS1-Apr.10651

Keywords: AI-driven Inventory Management, Predictive Analytics, Automation, Client Satisfaction, Supply Chain Optimization, Artificial Intelligence, Real-Time Tracking, Customer Experience

Abstract

This study aimed at investigating the impact that Artificial Intelligence technology has on the management of inventories and client satisfaction levels. The main aim of this study was to evaluate the relationship that exists between AI technology in the management of inventories and client satisfaction levels based on various factors such as accuracy, speed, transparency, and communication efficiency, among others. The information obtained from the respondents was then used as input in deciding whether statistical tools such as correlation, regression analysis, and ANOVA can be applied in finding out how much influence AI technology has in managing inventories, and from this study, it is evident that AI technology in managing inventories leads to faster decision-making and client satisfaction.