Awareness of Total Quality Management of Library and Information Science Professionals: A Study

Abstract

Present paper deals with awareness of TQM among the Library and Information Science professional of colleges affiliated to Madurai Kamaraj University. It is found that 83.10% of the LIS professionals are aware about the concept of Total Quality Management. 61.27% of the LIS professionals have attended the programme on Total Quality Management. 35.21% of the LIS professionals agree that they are satisfied by authority. 36.62% of the LIS professionals agree with Library authority responds quickly to user’s complaints. It is found that 38.73% of the LIS professionals agree with regular training for staff is provided by the authority. It is found that 38.03% of the LIS professionals agree with management recognize the employees’ suggestions.35.21% of the LIS professionals agree with “Quality service delivery is due to workers empowerment”.