Job Satisfaction of Healthcare BPO Employees: Evaluating Key Influencing Factors in Chennai

Abstract

Purpose: This study rigorously assesses the factors influencing job satisfaction among healthcare BPO employees in Chennai. The research investigates the impact of work environment, compensation, career advancement prospects, and work-life balance on employee satisfaction, particularly within this sector, which is characterised by high turnover and burnout rates.
Methodology: A quantitative study design was employed to survey 368 employees from various healthcare BPOs in Chennai to attain these objectives. The data were analysed using descriptive statistics, analysis of variance, Pearson ’scorrelation, and multiple regression to assess the relationship between work satisfaction and the proposed factors.
Key Results: The empirical results indicate that all four antecedents substantially influence job satisfaction. The primary determinants of satisfaction are work-life balance and opportunities for professional development, although remuneration and work environment notably enhance contentment. Increased satisfaction with these criteria is correlated with elevated organizational commitment and diminished intention to depart.
Conclusion: The survey results indicate that work–life balance and defined career advancement are essential for enhancing employee satisfaction in healthcare BPOs. These tactics can diminish attrition and enhance engagement.
Future Research Directions: Future research could broaden this scope by examining the long-term effects of these factors on staff retention and performance. Moreover, additional investigations should examine the impact of distant work structures and supplemental organizational support systems within the healthcare BPO sector.