Overview on Risks & Risk Management in BPO Industry in India

D Venkatramaraju; V V Ravi

D Venkatramaraju Associate Professor, Department of Commerce, Pachaiyappa’s College, Chennai, India
V V Ravi Research Scholar, Department of Commerce, Vels University, India

Keywords: BPO, Business Process Outsourcing, Risk, Offshoring, Data Security, Risk Mitigation, Risk Management

Abstract

The business process outsourcing (BPO) industry in India has witnessed phenomenal growth by providing significant cost savings to its customers worldwide.While Business Process outsourcing is associated with several important benefits, for both the Service Provider and the Customer, it also entails risk. The main purpose of this study is to understand the risks prevalent inBPO industry and how Indian BPO service providers are geared up to manage the risks. The researchers have used secondary research methodology. This Article provides an overview of the “Risks” with reference to Outsourcing of Business Process Services (also popularly known as “BPO”) in India and how the service providers manage the risks.