Passengers’ Reflections on Railway Amenities

  • R. Shunmugaselvi Fulltime Ph.D Research Scholar, PG & Research Department of Commerce, Rani Anna Government College for Women, Manonmaniam Sundaranar University, Tirunelveli, Tamil Nadu, India
  • V Darling Selvi Assistant Professor of Commerce, Rani Anna Government College for Women, Tirunelveli, Tamil Nadu, India
Keywords: Facilities, Passengers, Rail Service, Rail Transport, Satisfaction


Indian Railways is the largest railway network in Asia. With a modest beginning in India on April 16, 1853, when the first wheels rolled on rails from Bombay to Thane, the Indian Railways has emerged today as the main vehicle for socio-economic development of the country. Some of the services provided by Indian Railways are freight services, parcel carrier and catering, tourism services and other related services owned by the Government of India. Indian Railways is the largest railway network in Asia. With 1.3 million employees, it is the largest employer in the organized sector in India. The main objective of this study is to analyse the passenger satisfaction and problems regarding the service provided by the Indian railways. Primary data were collected by interviewing 75 passengers of Rail transport in Tirunelveli with a specially prepared interview schedule. The researcher has applied Simple Percentage analysis, Weighted Average and one sample t- test with the help of SPSS. It is observed from the study that the sample group mainly consists of female respondents from the age group of 20-40. Most of the respondents are unmarried and graduates and are living in urban area. Most of the respondents are students and they prefer train travel because of comforts. Passengers are highly satisfied of A/C class fare. If the fare is fixed on the basis of distance, the passengers will be more satisfied.

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