Lean Six Sigma in Human Resources

Abstract

Six Sigma and Lean are frameworks for delivering high customer satisfaction, lowering operating costs, accelerating cycle time, enhancing quality, productivity and reducing risks. The companies have implemented operations strategies based on a relatively well-known management philosophy called Lean Six Sigma. The companies that have used this overall approach have established disciplined working environments focused on customer needs and detailed analysis. This concept has been very effectively used in all operational functions of management and in HRM as well. Key HR processes that can benefit from Lean six Sigma include creating and managing HR Planning, policy and strategies, developing, training and counselling, HR organization, managing employee information, payroll, recruitment, sourcing and selection, redeployment and retirement of employees and their rewards and retraining procedures.