Enhancing User Experience: A Framework for Tackling Design Challenges in Library Websites

Abstract

This article discusses the creation of a good library website, with a focus on user-friendliness and the ability to trust the website. It stresses the main factors, including user-friendly design, site security, and well-organized content, which have a significant impact on users’ perceptions. This paper also discusses the limited human reasoning in making cognitive decisions and its influence on the evaluation of the website. Topics such as HTTPS security, a simple interface, and detailed information are presented to help libraries develop attractive and trustworthy digital platforms. This study evaluated three academic library websites using a comparative methodology covering usability, security (HTTPS), accessibility, UI design, and content architecture. The key findings revealed gaps in navigation consistency, accessibility compliance, and mobile responsiveness. This study contributes a unified UX framework to enhance usability, accessibility, and measurable user satisfaction.