A Study on Passenger Satisfaction towards Govt & Private Sector Bus Services With Special Reference to Thiruvannamalai District in Tamilnadu

Abstract

Transport sector occupies a place of pivotal importance in Indian economy. The tremendousgrowth in transport sector has expanded trade, commerce and industries phenomenally.Technological advancement has resulted in newer vehicles with advanced features in the buses.The government sector bus transport organizations have come under increasing pressure to deliverquality service and improve efficiency. Customer needs and expectations are changing when it comesto government or private services and their quality requirements in Thiruvannamalai District.However, service quality both in government and private sector organization is slow and is furtherexacerbated by difficulties in measuring outcomes, since TamilNadu state road transport has gainedand has undergone a number of transformations. The government has introduced the serviceexcellence award for the government department which excels in all spheres of its operations in orderto increase productivity and efficiency Government of TamilNadu. The primepurpose of travelthrough busPunctuality of bus services in T.V Malai District please indicate you opinion aboutpassenger view and the level of better condition of the buses. Sector bus drivers follow the times toreach the destination, pay your fare forbuses in both public and private sector in T.V.Malai. Keepingall these in view this study organizes and examines of the transport department.