Impact of Organization Citizenship Behaviour on Performance among IT Employees in Chennai

Abstract

In India, IT industries contribution is noteworthy in economic as well as employment opportunities. Increasing number of students focus on IT related studies in order to have better social standards in society. Changing composition of workforce in organizations and its ever risingaspirations has compelled management all over to ponder Organizational Citizenship Behaviour (OCB). Changes in economic policies, globalization of the economies of the world and the duress of facing competition, both in domestic and international markets have been posing a serious challenge to all concomitant of IT sector which includes IT professionals and the management. This, coupled with ever changing technology and increased access to information has necessitated studying organizations with respect totheir productivity, efficiency and quality of service rendered. These outcomes transmit to IT professionals' OCB, personality, organizational commitment and their performance. Hence, it is an attempt to understand the OCB and it’s impact on the performance of employee.