Job Satisfaction of Bank Employees in Madurai City

Abstract

The banking sector serves as the back bone of the country’s economy, they play a vital role in the social and economic development of the nation. The banking industry in India has undergone a drastic change. The quality of human resources is very much concerned in a service industry like banking. The banking sector will be facing it difficult to sustain unless human resources are complementary to its operations. Job satisfaction describes how content an individual is with his or her job.There are a variety of factors that can influence a person’s level of job satisfaction. Some of these factors include the level of pay and benefits, the perceived fairness of the promotion system within a company, the quality of the working conditions, leadership and social relationships, the job itself. Human resource at present is considered to be a valuable asset to an organisation. The survival of any industry mainly depends upon its human resource. The banking industry being a service-oriented industry, its man power is its prime asset. Its efficiency or inefficiency in delivering services to the customer has a direct bearing on its organisational success. The banking industry being a service-oriented industry, its man power is its prime asset. Its efficiency or inefficiency in delivering services to the customer has a direct bearing on its organisational success. The management should conduct a job satisfaction survey at regular intervals, atleast once a year. When the employees get satisfaction in their job they will have a good relations with the customers. Which directly stimulates the customers to come into banks increasingly and the banks’ position will be high. This development will accelerate the progress of the society, which in turn will trigger the growth of the nation in an eminent way.