An Empirical Study on Training and Development as Tool to Operational Excellence in Dubai Electricity and Water Authority

Abstract

Training is mandatory and part of the HR department in every organization. Training shapes employee’s personal and professional behavior. Dubai electricity and water authority is a utility company in the UAE that offers services to the consumers. Operational excellence is DEWA’s key concept to succeed in their business and customer service. Dewa’s objectives are aligned to meet customer demand and employee happiness with excellent service. The training department of Dewa is working hard to meet the objective by giving continuous training to their employees to develop their skills in behavior and professionally to meet operational excellence. Dewa has proven their operational excellence and sustaining with evidence in the utility sector worldwide. The achievement of operational excellence was through continuous training to their staff in various aspects and development activities in their personal and professional outcomes.